My wife and I drove down from Tulsa and the guys there were outstanding. It was by far the easiest experience I've ever had buying a vehicle. The selection was amazing. They had everything and anything a person could want as far as cars,trucks,atvs,boats,campers and motorcycles. I've been to new car dealerships that couldn't compare to the selection at John Gibson Auto Sales. Paul was our salesman and he made the whole process very easy and enjoyable. The girls in the office were great also. I plan to do more business with them and would recommend them to anybody I know. Outstanding.
We had been talking with Chris the week prior about buying a motorcycle. I told him we would be down there the following Saturday with the down payment. When we got there there was no place to park. After finally finding a half of a parking spot. We asked an employee at the front door if Chris was available. The employee said "No he's not here" Then said "No just kidding he's right here" Chris had a cigarette in his hand and was smoking right in front of the door. How gross and unprofessional! We finally get taken inside to see the motorcycles & we didn't see the motorcycle I had put an application on. He tells us it sold! I was fuming & so we started looking at the other ones. After, being almost 45 minutes Chris finally comes up to us and tells us "Oh the the one you was interested in isn't sold we sent it off to have it repaired." We live in Conway & drove down to Hot Springs for absolutely no reason at all. He knew how far we were driving and could have called me prior to us driving down there. This place is absolutely a place I would NEVER EVER recommend to anyone! Horrible customer service & horrible communication. He smoked 4 cigarettes while we were waiting the 45 minutes. Do not waste your time!
This place has THE RUDEST customer service I have ever encountered. I HATE THAT I STARTED TO FINANCE A CAR WITH THEM! Do not go to this place! I called to pay my car note today and was 30 days behind on 1 payment and NOT 30 days past due on the next payment.. A lady in collections told me that I had to pay both car payments PLUS repo fees???!! Mind you, MY CAR HAS NOT BEEN REPOED SO WHY WOULD I HAVE TO PAY over $200.00 in REPO FEES, when I asked this question the lady told me they had been "looking" for my car and couldn't find it, that's why I had to pay these fees and that the fee WAS NOT NEGOTIABLE ... well, they have my recent address and my work address. These are the only two places that I'm at EVERYDAY so my car has not been hiding. I told the woman I would call her back because I didn't feel like I needed to pay repo fees if my car had not been repoed. I was looking for corporate or for a number to call to make sure the info she gave me was accurate. She called in less than 5 mins back saying it was a mistake and I didn't need to pay the repo fees (I knew I didn't have to pay them in the first place because my car was not repoed, I STILL HAVE MY CAR) all in all, I paid my car note up to date and I will never do business with them once the car is paid off. If I would've paid those fees and acted as if what she said made SENSE, this would have been MONEY IN THEIR POCKET AND IM SURE THEY DO THIS TO PEOPLE ALL THE TIME. This is bad business and a complete SCAM. I'm currently looking for someone to speak with about this situation.
I Just want to tell you guys... you have the absolute rudest "customer service" reps in your payment dept. This is the 2nd issue I've had involving reps with your company. We have 2 vehicles financed with you. A few months ago I made the mistake of getting an online acct for our Kia to make the payment to save $6. I paid it and was sent a confirmation email. Apparently, it wasn't a "true confirmation" (your reps words) and caused me to get a late fee. Once I was talked to like an annoyance, I was finally transferred to a man that was apologetic and didn't charge me the late fee. I have never and will never pay an online payment with you again after that confusion. Now, months later, I called today to make my Suburban payment. It is due monthly on the 10th..(yesterday..a SUNDAY). The rep rudely informed me that I had a late fee to pay because there's absolutely no grace period. I informed her yesterday was a Sunday. She told me "I know what yesterday was. We offer online payments so you owe a late fee." Whatever. What's another $12 when you already pay over $1,000 to you every month? It was the attitude of the rep and just the out right rudeness. She apparently put me on hold because after listening to music she came back on stating she spoke to the office manager and I have to pay it because "I know that there's no grace period". WHAT!?! Like I'm trying to weesle out of a fee of $12 because your online system is misleading and your payment office is unavailable on Sundays? I have not paid it. And who cares if I pay it today or Friday? I'd still get a late payment either way. I am in disbelief of this horrific service. Your sales dept is fast and a pleasure to work with. This dept is your company's downfall. When I asked to speak to this so called "office manager" the rep said that "she is in the middle of something important and will have to call me later"... better vocabulary would do this dept justice. We went to you because you sell quality cars to people with bad credit. Myself and my husband have been working on ours and are now in the 700s. We will be going to our bank in hopes to refinance in Jan and will not be back for a vehicle; thanks to them. I would like for someone a bit less rude to contact me. The account is under Justin Talbert. Since you cannot review your business via Facebook, it will be a review on Google. You need to teach manners on customer service.
I don't have anything negative to say. The buying process couldn't be any easier. Everyone was very helpful and friendly. I'll definitely use them again and would recommend them to anyone looking to avoid the hassles you get from a dealership.
John Gibson Auto Sales Inc is a US Car Dealer based in Rockwell, Arkansas. John Gibson Auto Sales Inc is located at 1425 Airport Rd, Hot Springs National Park, AR 71913, USA.
Please contact with John Gibson Auto Sales Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find John Gibson Auto Sales Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.